Last updated: 2025-10-07
This Privacy Policy describes how Crust & Ember Pizzeria (we, us, or our) collects, uses, stores, and discloses information about you when you visit or use our website at neutralgoodsoutlet.store (the Site) and related services (collectively, the Services). We are committed to protecting your privacy and handling your data with care. This policy explains what information we collect, how we use it, and your rights regarding that information.
By using the Services, you acknowledge that you have read and understood this policy and consent to the data practices described here. If you do not agree with our policies and practices, do not use the Services.
Information we collect
We collect information that helps us provide a high quality dining experience and improve our offerings. This includes:
- Contact details you provide, such as name and telephone number +44 20 1234 5678 when you place orders or contact our support.
- Order information, including items purchased, delivery address (city London, street or area 12 Baker Street, postal code NW1 6XE), and time of order.
- Account data if you register for an account, such as username and password (encrypted) to manage your orders.
- Payment information processed through secure methods; we do not store full payment card numbers on our servers.
- Technical data such as IP address, browser type, device identifiers, pages visited, and other analytics data collected through cookies and similar technologies.
How we use your information
We use your information to:
- Process and deliver orders, communicate about orders, and provide customer support.
- Personalize your experience on the Site and tailor recommendations for pizzas, sides, and beverages (including juices drinks such as juice or soda).
- Improve the Site, services, and marketing efforts by analyzing usage patterns and preferences.
- Send you updates, promotions, or surveys with the option to opt out.
- Maintain security and prevent fraud or misuse of the Services.
Cookies and similar technologies
We and our partners use cookies and similar technologies to collect information about your activity on the Site, remember your preferences, and measure the performance of our marketing campaigns. You can manage cookies through your browser settings, but disabling cookies may affect your ability to use certain features of the Site.
Sharing your information
We may share your information with:
- Service providers who assist with order processing, payment, delivery, analytics, and hosting.
- Affiliates or franchisees to fulfill orders or provide local support.
- Law enforcement or regulatory authorities if required by law or to protect our rights and safety.
We do not sell your personal data to third parties. When sharing personal information with service providers, we ensure appropriate safeguards and data processing agreements are in place.
Data security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no online service is completely secure; you should take steps to protect your own data, such as keeping your password confidential and signing out of your account after use.
Data retention
We retain personal data for as long as necessary to provide our Services and fulfill the purposes described in this policy, including for compliance with legal obligations, dispute resolution, and enforcing our agreements. When you no longer need our services, you may request deletion of your account and personal data where allowed by applicable law. We may retain certain information in anonymized or aggregated form for analytical purposes.
Your rights
You may have rights under applicable laws to access, correct, erase, or restrict the processing of your personal data, or to object to or withdraw consent to processing. You may also request data portability in some circumstances. To exercise these rights, contact us at Crust & Ember Pizzeria support channels at neutralgoodsoutlet.store or via the contact information listed in the Site. We will respond in accordance with applicable law and may require verification of your identity before fulfilling your request.
Children's privacy
The Services are not directed to children under 16 (or the minimum age required by law in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us to arrange deletion.
International transfers
Your information may be processed in and transferred to countries outside your country of residence. We implement appropriate safeguards to protect your data in such transfers, including standard contractual clauses and other legally recognized transfer mechanisms where applicable. By using the Services, you acknowledge the transfer of your information to United Kingdom and other countries as described in this policy.
Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will provide notice through the Site or by other means and update the “Last updated” date at the top of this policy. Continued use of the Services after changes constitutes your consent to the revised policy.
Contact us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at Crust & Ember Pizzeria using the information on neutralgoodsoutlet.store. Provide sufficient detail so we can respond promptly. We aim to address privacy inquiries in a timely and transparent manner, respecting your rights and the requirements of applicable law.